At Kasong Craft Furnishings, we are committed to delivering high-quality products. Below is our Product Guarantees and Warranties policy, outlining coverage, limitations, and requirements.
General Conditions
To maintain warranty coverage, proper care and maintenance of your furniture are essential. Please be aware of the following limitations:
- Exclusions: This warranty does not cover furniture used as floor samples, display models, items sold “as is,” second-hand products, or those sold in a distressed state.
- Delivery Damage: Damage caused by third-party delivery services is not included.
- Intended Use: Warranties apply exclusively to items intended for normal household or office use.
- Misuse or Abuse: Conditions arising from misuse or abuse are not covered.
- Cosmetic Damage: Scratches, gouges, stains, heat marks, water marks, imprints, ink marks, neglect, and normal wear and tear are excluded from warranty coverage.
- Glass and Mirrors: Broken glass or mirrors are not covered.
Repair Process
- To initiate repairs, items must be returned to the original store of purchase along with a copy of the original receipt.
- Any repairs not covered by warranty will incur charges, including those outside the warranty period.
Warranty Coverage
All products, unless otherwise stated, come with a 1-year guarantee on workmanship.
Couches
- Frame: 2-year guarantee
- Foam: 5-year guarantee (collapsed foam will be replaced after assessment)
- Repairs must be handled through the original store with a receipt.
Recliner Couches
- Recliner Mechanism: 3-year guarantee
- Frame: 3-year guarantee
- Coverings (fabric, synthetic leather, full leather): 2-year guarantee
- Balance of Suite (stitching, workmanship, foam, and fiber): 1-year guarantee
- Repairs require a return to the original store with a receipt.
Mattresses
- The warranty is valid only if the mattress is placed on a solid base (not slatted). All claims will be evaluated by the factory. Repairs or replacements necessitate a receipt and return to the original store.
Hardwood Range
- Warranty: 1-year warranty for non-commercial use.
- Each piece of solid hardwood is unique and may display natural variations in shape, color, and grain.
- Natural characteristics, such as knots and splits, are not considered defects and are not covered.
- The warranty does not cover damage due to humidity, normal wear and tear, misuse, accidents, or natural disasters. Wood warping or bending less than 5mm per meter is considered acceptable.
- Regular treatment with a quality wood protector is required to maintain warranty validity.
If you have any questions regarding our guarantees or warranties, please contact us at [admin@kasongcraftfurnishings.co.za]. Thank you for choosing Kasong Craft Furnishings!