Cancellations and Refunds Policy
At Kasong Craft Furnishings, your satisfaction is our priority. Please familiarize yourself with our Cancellations and Refunds Policy.
Refund Processing
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- EFT Bank Transfers: Refunds for EFT transactions will be processed after a period of 21 full bank working days (excluding Saturdays and Sundays).
Conditions for Returns
To be eligible for a refund or return, products must be returned within 30 days of purchase and meet the following criteria:
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- The item must be in its original condition, including packaging, as it was received.
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- Refunds will be granted for damaged or faulty products.
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- Kasong Craft Furnishings retains the right to inspect all returns to ensure proper use.
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- A collection fee may be charged for item returns.
Items Not Eligible for Refund
Refunds will not be provided in the following situations:
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- Custom Made Items: All custom orders are final and non-refundable.
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- Normal Wear and Tear: Products showing typical wear will not be refunded.
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- Negligence or Misuse: Items not used in accordance with care guidelines will not qualify for refunds.
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- Delivery Costs: Refunds will be for the exact purchase amount, less any original delivery charges, which are non-refundable.
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- After 30 Days: No returns will be accepted after the 30-day window from the purchase date.
If you have any questions or require further assistance, please reach out to us at [ admin@kasongcraftfurshings.co.za ]. Thank you for choosing Kasong Craft Furnishings!